Privacy Policy

1. Who We Are

2. Information We Collect

Personal information you provide:

• Workshop bookings: name, email, phone number, company name
• Contact forms: name, email, phone number, company name, message content
• Payment information: processed by Stripe (we do not store card details)
• Email subscriptions: email address, name, communication preferences

Information collected automatically:

• Website usage data via Google Analytics (IP addresses, pages viewed, device information)
• Cookies and similar technologies (see our Cookie Policy)
• Marketing pixels (Meta, LinkedIn) for advertising purposes

3. How We Use Your Information

We use your personal data to:

• Process workshop bookings and payments
• Respond to enquiries and provide customer support
• Send booking confirmations and important updates
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Analyse website usage and marketing effectiveness

Legal basis for processing (GDPR Article 6):

• Contract performance: Processing bookings and delivering services
• Consent: Marketing emails, cookies, and analytics
• Legitimate interests: Improving services, website analytics
• Legal obligations: Financial record-keeping requirements

4. Third-Party Services

We share data with the following trusted service providers:

• Stripe: Payment processing (PCI-DSS compliant)
• Supabase: Database hosting (EU/UK servers)
• Resend: Email delivery service
• Mailchimp: Email marketing (with consent)
• Google Analytics: Website analytics
• SEMRush: SEO and marketing analysis
• Meta (Facebook/Instagram): Advertising and analytics
• LinkedIn: Advertising and analytics

All third-party processors are GDPR-compliant and have appropriate data processing agreements in place.

5. Data Retention

• Financial records (bookings, payments): 7 years (HMRC requirement)
• Contact form enquiries: 2 years from last contact
• Marketing subscribers: Until you unsubscribe or we cease trading
• Website analytics: 26 months
• Cookie data: As specified in our Cookie Policy

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate data
• Erase your data ('right to be forgotten')
• Restrict or object to processing
• Data portability: Receive your data in a portable format
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, email: info@better-wealth.co.uk

7. Cookies

We use cookies for:

• Essential functionality: Required for bookings and site operation
• Analytics: Google Analytics (with consent)
• Marketing: Meta Pixel, LinkedIn Pixel (with consent)

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy. You can change your cookie preferences at any time via our cookie banner or on the Cookie Policy page.

8. Security

We implement appropriate technical and organisational measures to protect your data:

• Encrypted connections (SSL/TLS)
• Secure database storage
• Access controls and authentication
• Regular security reviews
• Third-party security certifications (Stripe PCI-DSS, etc.)

9. International Transfers

Your data is primarily stored within the UK/EU. Where we use third-party services with international operations (e.g., Stripe, Google), appropriate safeguards are in place including Standard Contractual Clauses and adequacy decisions.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children.

11. Marketing Communications

We will only send marketing emails with your explicit consent. You can unsubscribe at any time via:

• Unsubscribe link in every email
• Emailing info@better-wealth.co.uk
• Updating your preferences

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated 'Last revised' date. Significant changes will be communicated via email to existing customers.